Contact Us

This page is the direct line to the editorial team behind Crypto Casinos. If a review looks out of date, a bonus term has changed, or a mobile Bitcoin casino has altered its withdrawal limits since we last checked, we want to hear about it — reader corrections are one of the main reasons our pages stay accurate between scheduled reviews.

How to reach the editorial team

Email [email protected]. It reaches the same inbox the review team works from, and we aim to reply to genuine enquiries within a couple of working days. There is no phone line and no live chat — we are a small independent comparison site, not a casino operator, and email keeps a written record of what was raised and what changed as a result.

To get a useful answer first time, include:

• The page you are writing about, and the brand named on it — BetPanda, CoinPoker, Cryptorino or any other site we cover.
• What you believe is wrong or has changed, and where you saw the newer information.
• The device and browser you were using, if the issue is with how our pages display on mobile.
• Screenshots where they help. Never send us account numbers, wallet seed phrases, private keys, passwords or copies of identity documents — we have no use for them and no reason to hold them.

What we can help with — and what we can't

If your problem is with a casino account rather than with us, contact that operator's own support first — most crypto-first sites run 24/7 chat inside the app or mobile site. Keep the transaction hash for any deposit or withdrawal you are querying; it is the single most useful thing their support team can be given.

Our commercial relationships, stated plainly

Some of the outbound links on this site are commercial, and Crypto Casinos may earn a commission when a reader opens an account through one. That funds the research. It does not buy a position, a rating or a favourable paragraph, and we will tell you the same thing in an email if you ask. Brands are welcome to contact us about listings; what they cannot buy is the order of the table or the wording of a limitation.

Brand and affiliate enquiries

Operators, affiliate managers and PR teams should use the same address and put the brand name in the subject line. Send the detail we actually assess: supported coins and networks, minimum and maximum withdrawal amounts, typical processing times, verification triggers, game supplier list and the full bonus terms rather than the headline. Marketing copy without terms attached tends to go unanswered.

How we research the brands you're asking about

When you query a rating, this is what sits behind it. We research and verify published information; we do not claim to have deposited, played or withdrawn at these sites, and nothing on firstbtcfx.com is presented as a tested result.

1. Mobile experience first. Because this site focuses on mobile Bitcoin casino play, we look at how the site behaves in a phone browser — whether games load without an app, how the cashier handles a wallet address or QR scan, and whether live tables are usable on a small screen.
2. Crypto banking. Which coins and networks are accepted, whether minimums are realistic, and how clearly fees and confirmation times are set out.
3. Bonus terms. Wagering multiple, maximum bet while a bonus is active, game weightings, expiry and any cap on what can be withdrawn from it.
4. Verification policy. Whether identity checks are routine, risk-triggered or requested only at higher withdrawal tiers.
5. Game range and suppliers. Slots, live dealer rooms, table games and the crash-style and provably fair originals that crypto sites are known for.
6. Transparency. How easy it is to find terms, limits and responsible gambling tools before you deposit rather than after.

Questions about money that reach us most often

These come up in nearly every reader email, so it is worth answering them here. Costs at a crypto casino fall into three buckets, and none of them are set by us.

• Network fees. Paid to the blockchain, not the casino. Bitcoin on-chain transfers cost more at busy times; networks such as Litecoin, Tron or an exchange's own rails are usually cheaper. Sites that support several networks give you room to pick.
• Minimum deposit and withdrawal. Set per coin by each operator and changed without much notice. Always read the cashier screen rather than a third-party page — including ours — on the day you transact.
• Currency conversion. If you fund a wallet in GBP through an exchange, you pay that exchange's spread and fee before the money ever reaches a casino. Balances then sit in crypto or a stablecoin and move with the market, so a £100 deposit is not guaranteed to be worth £100 tomorrow.

Some of the brands we list also accept fiat cards or e-wallets alongside crypto. Where that is offered, card deposits usually clear instantly and payouts run on banking timetables — days rather than minutes — while crypto payouts depend on the operator's approval queue plus network confirmations. Offers quoted in dollars or BTC on our cards, such as BetPanda's 100% match up to 1 BTC or CoinPoker's 150% up to $2,000, are converted to your balance at the operator's rate; read the wagering requirement and expiry beside each before you opt in, and treat every bonus figure as the ceiling rather than the likely outcome.

A note on the brands we're asked about most

Three names dominate our inbox. Short summaries here; the full reviews carry the detail.

BetPanda

Top of our table at an editorial rating of 10.0, largely on the strength of a mobile cashier that handles multiple coins without forcing an app download, plus a headline package of a $750k World Cup Race, 10% weekly cashback and a 100% bonus up to 1 BTC. The cashback is the part most readers actually use; the 1 BTC figure is a maximum almost nobody reaches. Limitation: the tournament element is time-boxed and promotion-heavy, so the value on offer in a quiet month looks very different from the headline.

CoinPoker

Rated 9.9 and included because it is a genuinely different proposition — a poker-led room with a 150% bonus up to $2,000 that releases in increments as you generate rake, rather than a lump sum. That suits players who put in regular sessions. Limitation: if you do not play poker, most of that offer is unreachable, and the casino-style game library around it is narrower than a dedicated slots site.

Cryptorino

Also 9.9, and the one we point mobile-first readers towards when they want a straightforward structure: a 100% match up to 1 BTC with 10% weekly cashback running behind it, so there is a recurring return rather than a single opening offer. Limitation: cashback percentages of this kind are typically calculated on net losses over a fixed window and paid with their own conditions, so check how the week is defined before you rely on it.

Punkz, Hyper Lucky, Winna, Thrill, BC Game, Wild.io and Vave sit further down our list with rakeback, cashback and multi-tier welcome structures of their own. If you email about one of those, say which term you want clarified and we will point you at the relevant clause rather than repeating the marketing line.

What these sites offer beyond casino games

Readers often write in surprised that a "casino" link lands them somewhere broader. Most crypto operators run several product lines from one wallet balance: slots and jackpot titles, live dealer studios streaming blackjack, roulette and game shows, RNG table games, and the crash and mine-style originals — provably fair games where you can verify the result seed yourself. Alongside those, several of the brands listed here also run sportsbooks, esports markets and, in CoinPoker's case, a peer-to-peer poker room. Sports betting settles on match results rather than house odds, bonuses there are usually free-bet or odds-boost based rather than deposit matches, and wagering contributions from the sportsbook rarely count towards a casino bonus. Check which product a promotion belongs to before you opt in.

Eligibility, regulation and getting help

Everything we cover is for adults aged 18 or over. Offshore crypto casinos are licensed outside the UK, which means UK Gambling Commission protections — including GAMSTOP self-exclusion and UKGC dispute routes — do not apply to them; your recourse runs through the operator's own licensing body instead. That is a practical difference worth understanding before you deposit, and it is the main reason we push readers to read terms rather than headlines. If you want the fuller comparison, our guide to casinos outside the GAMSTOP scheme sets out how those licences differ. We do not give legal or tax advice by email; if crypto gains or gambling tax treatment matter to your situation, speak to a qualified adviser in the UK.

If your message is about gambling that has stopped being enjoyable, tell us and we will reply with sources rather than offers — our responsible gambling page lists deposit limits, time-outs, self-exclusion tools and free UK support services. You can also read more about who writes and maintains this site, and the terms covering its use.

Before you hit send

Corrections get priority, and we would rather receive ten that turn out to be nothing than miss one that matters. Include a link, keep personal financial details out of it, and give us a couple of working days. If the issue is urgent and account-related, the operator's own support desk will always resolve it faster than we can.